Bonjour,
des nouvelles quant aux applis qui plantent, j'ai reçu un mail très intéressant d'Apple hier soir.
Voici la copie:
"Dear Customer,
We have found, and addressed, an issue with your iTunes Store account which was preventing your computers from authorizing certain tracks properly. This problem could affect playing back purchased music or videos or launching applications on iPhone or iPod touch. You won't notice this issue until you attempt to authorize a computer to play one of the affected tracks. We have corrected the issue, however in order to authorize the affected purchases on your computer you will need to redownload new copies of the tracks from the iTunes Store. We have added the affected tracks back into your download queue, and they are available for you to download at any time, free of charge.
Before you redownload, please follow these steps to authorize your account and your computer:
1. Deauthorize your account, by choosing "Deauthorize Computer" from the Store menu in iTunes.
2. Select "Authorize Computer" from the Store Menu in iTunes, and re-authorize your account.
Once you've completed the steps above, you can begin to redownload the affected tracks. To redownload, simply choose "Check for Purchases" from the Store menu in iTunes. Make sure that you enter the Account ID "mattt3@mac.com" when checking for purchases.
We know that redownloading these tracks will cause you to have duplicate files on your hard drive, so we've created a step-by-step walkthrough that will help you eliminate the affected copies of the files.
The walkthrough for removing these duplicate tracks is available at:
http://support.apple.com/KB/HT2905
After removing the duplicate tracks, you should also re-sync any iPod or iPhone that have purchases from this account. If your iPod or iPhone is set to Manually Manage Songs and Videos, you'll need to restore the device and then re-add tracks from your Library.
Your purchases should now all play successfully. If you experience any difficulty using your purchases, please let me know.
As our way of apologizing for this situation, and the inconvenience that this has caused, we'd like to offer you a Gift Certificate in the amount of 15 EUR.
Your 15 EUR Gift Certificate code is:
XXXXXXXXXXXXXXXXXXXXX4
To redeem this Gift Certificate, click the link below to launch iTunes and display the Gift Certificate redemption page:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/redeemLandingPage
Enter the 16-digit Gift Certificate code and click the Redeem button. A message will appear confirming that the funds have been added to your account.
Thank you for being an iTunes Store Customer.
Sincerely,
Eric
iTunes Store Customer Support"
Franchement, si ça c'est pas du sérieux et du professionalisme, quest'ce que c'est !
Le gars s'est rendu compte du problème et a bien pris le temps de regler le problème, vraiment rien à redire, avec en prime un bon de 15 sur iTunesStore
J'ai été très agréablement surpris par Apple qui s'est rendu compte du problème sur mon compte iTunes et l'a résolu sérieusement. Je suis très content. Franchement, chapeau Apple !
Et le problème venait bien des DRM's !
@+
Matthieu
des nouvelles quant aux applis qui plantent, j'ai reçu un mail très intéressant d'Apple hier soir.
Voici la copie:
"Dear Customer,
We have found, and addressed, an issue with your iTunes Store account which was preventing your computers from authorizing certain tracks properly. This problem could affect playing back purchased music or videos or launching applications on iPhone or iPod touch. You won't notice this issue until you attempt to authorize a computer to play one of the affected tracks. We have corrected the issue, however in order to authorize the affected purchases on your computer you will need to redownload new copies of the tracks from the iTunes Store. We have added the affected tracks back into your download queue, and they are available for you to download at any time, free of charge.
Before you redownload, please follow these steps to authorize your account and your computer:
1. Deauthorize your account, by choosing "Deauthorize Computer" from the Store menu in iTunes.
2. Select "Authorize Computer" from the Store Menu in iTunes, and re-authorize your account.
Once you've completed the steps above, you can begin to redownload the affected tracks. To redownload, simply choose "Check for Purchases" from the Store menu in iTunes. Make sure that you enter the Account ID "mattt3@mac.com" when checking for purchases.
We know that redownloading these tracks will cause you to have duplicate files on your hard drive, so we've created a step-by-step walkthrough that will help you eliminate the affected copies of the files.
The walkthrough for removing these duplicate tracks is available at:
http://support.apple.com/KB/HT2905
After removing the duplicate tracks, you should also re-sync any iPod or iPhone that have purchases from this account. If your iPod or iPhone is set to Manually Manage Songs and Videos, you'll need to restore the device and then re-add tracks from your Library.
Your purchases should now all play successfully. If you experience any difficulty using your purchases, please let me know.
As our way of apologizing for this situation, and the inconvenience that this has caused, we'd like to offer you a Gift Certificate in the amount of 15 EUR.
Your 15 EUR Gift Certificate code is:
XXXXXXXXXXXXXXXXXXXXX4
To redeem this Gift Certificate, click the link below to launch iTunes and display the Gift Certificate redemption page:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/redeemLandingPage
Enter the 16-digit Gift Certificate code and click the Redeem button. A message will appear confirming that the funds have been added to your account.
Thank you for being an iTunes Store Customer.
Sincerely,
Eric
iTunes Store Customer Support"
Franchement, si ça c'est pas du sérieux et du professionalisme, quest'ce que c'est !
Le gars s'est rendu compte du problème et a bien pris le temps de regler le problème, vraiment rien à redire, avec en prime un bon de 15 sur iTunesStore
J'ai été très agréablement surpris par Apple qui s'est rendu compte du problème sur mon compte iTunes et l'a résolu sérieusement. Je suis très content. Franchement, chapeau Apple !
Et le problème venait bien des DRM's !
@+
Matthieu
